Wak89 Terms and Conditions — Complete Platform Usage Guide

Welcome to wak89, an online betting and casino gaming platform operating under the domain name wak89.fun. This Terms and Conditions document constitutes a legally binding agreement between you (hereinafter referred to as "Member" or "User") and WAK89 (hereinafter referred to as "Platform", "We" or "WAK89").

By browsing the WAK89 website, registering an account, making a deposit, or using any of the services or games provided, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document and other related documents, including the Privacy Policy and Responsible Gaming Guidelines.

If you disagree with any part of these terms, you are required to stop using the wak89 platform immediately. Continued use of our platform after any amendments to these terms take effect will be deemed as full acceptance of the revised terms.

To register and use WAK89 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration. WAK89 takes seriously its responsibility to prevent underage access to our platform.
• Not located in a region or country where the use of the wak89 platform is prohibited or restricted by local law.
• Not represented by another individual during registration — registration must be completed personally by the member concerned.
• Have never had a WAK89 account previously closed or suspended due to a terms violation.

Each individual is only permitted to own one active account at any time. Multiple account registrations by the same individual, whether using different information or different devices, are prohibited and will result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and valid banking details. False or incomplete information may result in account suspension until verification is complete, or permanent closure if fraud is confirmed.

Your account security is a shared responsibility between WAK89 and yourself. While we continually invest in high-grade security infrastructure, there are steps you must take to protect your account.

You are fully responsible for:

• Keep your password and login details confidential. Never share this information with anyone, including family members.
• Using a strong, unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Enabling two-factor authentication (2FA) for an additional layer of protection.
• Log out of your account after every session, especially when using a public or shared device.
• Report any suspicious activity or unauthorised access to the WAK89 support team immediately.

WAK89 will never request your password, PIN, or bank account information via email, WhatsApp, Telegram, or any other communication channel. If you receive such a request, it is a fraud attempt and should be reported to us immediately.

WAK89 supports a variety of safe and convenient deposit methods for Malaysian players, including online bank transfers (Maybank2u, CIMB Clicks, Public Bank, RHB), DuitNow QR, Touch 'n Go eWallet, Boost, and GrabPay.

Deposit terms that must be followed:

• Minimum deposit amount is RM10 for most payment methods.
• Deposits must be made using an account or payment method registered in the same member's name. Third-party deposits are not accepted.
• WAK89 does not charge any processing fees for deposits; however, your bank or eWallet provider may impose their own charges.
• Once a deposit has been credited to your wak89 account, the transaction cannot be reversed.
• Any deposit not credited within 30 minutes must be reported to customer support along with proof of transaction.

WAK89 reserves the right to request proof of ownership of the payment method used as part of our anti-fraud verification process. Deposits suspected of originating from illegal or third-party sources will be held pending investigation.

WAK89 is committed to processing withdrawals quickly and efficiently. Withdrawals to Malaysian bank accounts are processed within 60 seconds of request confirmation, subject to the following conditions:

• Your account must have completed full KYC verification.
• There are no active investigation requests or restrictions on your account.
• The minimum withdrawal amount is RM50 for bank transfers.
• Withdrawals must be made to a bank account registered under the same member's name.
• Any bonus balance that has not met the rollover requirements cannot be withdrawn.

In certain circumstances, the WAK89 finance team may require additional time of up to 24 hours to process large withdrawals or those requiring further review. You will be notified via email or SMS should this occur.

WAK89 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated on each promotional offer. General bonus terms are as follows:

• Each bonus has a requirement rollover (re-wagering) that must be fulfilled before a withdrawal can be made. This requirement is stated in each promotion's terms.
• The welcome bonus may only be claimed once by each new member.
• Using multiple accounts to claim the same bonus is prohibited and will result in the cancellation of all related bonuses.
• WAK89 reserves the right to void any bonus suspected of being obtained through fraud or exploitation of the promotions system.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.

For more information on available current promotions, visit the page Promotions ours. Each promotion has its own validity period and terms, so please read carefully before claiming any offer.

All wagers placed on the wak89 platform are subject to their respective game rules and the following general terms:

• Confirmed and accepted wagers cannot be cancelled or amended by the member.
• WAK89 uses a Random Number Generator (RNG) independently certified by a third party to ensure fairness across all casino games.
• All betting results are final. Any appeal must be submitted within 48 hours of the bet date.
• In the event of a technical disruption affecting the outcome of a wager, WAK89 reserves the right to void and refund the affected bet.
• Wagers placed using unfair or unauthorized methods, including the use of bots or automated software, will be voided.

For sports wagering, official results from the relevant sports governing body will be used to determine outcomes. If an event is postponed or cancelled, WAK89's specific rules for that sport will apply to determine payouts or refunds.

The following activities are strictly prohibited on the WAK89 platform. Violation of any of these may result in immediate account suspension or closure, forfeiture of balance, and legal action where necessary:

• Fraud and hacking — including attempts to access another person's account, exploit system bugs, or manipulate game outcomes.
• Money laundering — using the WAK89 platform as a channel to launder or conceal illegal funds.
• Multiple account registration — creating more than one account for the purpose of claiming multiple bonuses or evading restrictions.
• Collusion in games — colluding with other players to gain an unfair advantage in table games or poker.
• Use of automated software — using bots, scripts, or any software that automates gameplay actions.
• Promotion abuse — claiming bonuses using false information, or exploiting weaknesses in promotional terms.
• Use of VPN to conceal location for the purpose of accessing the platform from restricted regions.

WAK89 takes our responsibility to protect your personal data seriously, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data you provide during registration and platform use is collected and used solely for the stated purposes.

Some of the ways we use your data include:

• Verifying your identity and eligibility as a wak89 member.
• Processing deposits, withdrawals, and other financial transactions.
• Contacting you regarding your account, promotions, and service updates.
• Detecting and preventing fraud and suspicious activity.
• Comply with applicable reporting and regulatory requirements.

We do not sell or transfer your personal data to third parties without your consent, except where required by law or a competent authority. For full details on how we handle your data, please read the Privacy Policy ours.

WAK89 strives to ensure the platform operates smoothly, securely, and without interruption at all times. However, certain limitations apply to our liability:

• WAK89 is not liable for any losses arising from technical disruptions, internet failures, or issues beyond our reasonable control.
• We do not guarantee that the platform will always be free from errors, viruses, or other harmful components.
• WAK89 is not liable for any losses arising from sharing your login credentials with another party.
• Any decision to play or place a bet is entirely your own choice and at your own risk.

In cases where WAK89's liability cannot be fully excluded under applicable law, our liability is limited to the amount you deposited in the 30 days preceding the claim.

WAK89 reserves the right to suspend or close any member's account at any time where there is reasonable cause, including but not limited to:

• Violation of any terms and conditions set out in this document.
• Confirmation that information provided during registration is false or misleading.
• Suspected involvement in fraudulent activity, money laundering, or other illegal activities.
• Requests from law enforcement or regulatory authorities.
• Failure to complete KYC verification within the stipulated period.

You also have the right to close your own account at any time by contacting our customer support team. Any valid balance in your account will be processed for withdrawal after the review is complete, subject to no outstanding issues.

These Terms and Conditions are governed and interpreted in accordance with the applicable laws under the jurisdiction in which the wak89 platform operates. Any dispute arising from or relating to the use of this platform shall first be resolved through the following channels:

• First level: Contact the WAK89 customer support team via live chat or Telegram. Most issues can be resolved within 24 hours.
• Second level: Submit a formal written complaint to the WAK89 management team. We are committed to responding within 5 business days.
• Third level: If a dispute cannot be resolved through negotiation, both parties agree to refer the matter to mutually agreed arbitration.

WAK89 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. We value every member and always work toward a resolution that satisfies all parties.

By using the WAK89 platform, you agree that any legal action or arbitration proceedings related to these terms shall be conducted on an individual basis and not as part of a class action or group representation.