WAK89 Privacy Policy — Data Protection & Information Security

This Privacy Policy is published by WAK89, an online betting and casino gaming platform operating under the domain wak89.fun. This document clearly outlines how we collect, process, store, and protect your personal information when you use our platform and services.

We understand that your trust is our most valuable asset. That is why WAK89 takes a transparent and responsible approach to every aspect of personal data management. This policy has been drawn up in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and international standards relating to data protection.

By registering, accessing, or using any part of the WAK89 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data as described herein.

WAK89 collects various types of personal information depending on how you interact with our platform. Below is a comprehensive overview of the data we collect:

Data you provide directly:

• Full name as per valid identification document.
• Date of birth for age verification purposes.
• Active mobile phone number.
• A valid and active email address.
• Bank account details including bank name, account number, and account holder name.
• Copy of identification document (MyKad or passport) for the KYC process.
• Identification number (IC or passport number).

Data collected automatically:

WAK89 uses your personal data only for legitimate, necessary purposes directly related to the provision of our services. We will not use your data in ways you would not expect or that are unrelated to our platform.

The primary purposes for which your data is used are as follows:

• Identity and eligibility verification — verifying that you meet the minimum age requirement of 18 years and are not located in a restricted region.
• Account management — creating, maintaining, and protecting your WAK89 account, including account recovery where required.
• Financial transaction processing — processing deposits, withdrawals, and bonus payments accurately and efficiently.
• Fraud prevention and anti-money laundering — detecting, investigating, and preventing any suspicious or unlawful activity.
• Service communications — sending important notifications related to your account, transactions, promotions, and platform updates.
• Service improvement — analysing usage patterns to enhance user experience and develop better new features.
• Legal compliance — fulfilling reporting obligations to the relevant authorities as required by Malaysian law.
• Customer support — helping you resolve any issues or enquiries related to your account and our services.

We will not use your data to make automated decisions that significantly affect your rights or interests without appropriate human intervention.

WAK89 respects your privacy and does not share your personal data indiscriminately. Data sharing only occurs in very limited and controlled circumstances as described below:

• Approved service providers — we work with trusted third-party service providers such as payment gateway providers, identity verification services, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
• Legal requirements — WAK89 may disclose your personal data to authorities, law enforcement agencies, or tribunals when required by Malaysian law or a valid court order.
• Fraud prevention — in cases of suspected fraud, we may share necessary information with the relevant banks, payment providers, or anti-fraud agencies to protect the interests of all parties.
• Business transfers — in the event of a merger, acquisition, or asset transfer, user data may be transferred to the new party subject to equivalent privacy protections.

WAK89 continuously invests in the latest security technologies and processes to ensure your personal data is protected to the highest standard. Key security measures we have implemented include:

• Data encryption in transit — all communication between your browser and WAK89's servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest — sensitive information such as passwords, banking details, and identity documents is encrypted using AES-256 encryption at rest.
• Two-factor authentication (2FA) — we provide an additional layer of security through 2FA verification to protect your account from unauthorised access.
• Continuous security monitoring — our systems are monitored 24/7 to detect any suspicious activity or unauthorised access attempts.
• Regular penetration testing — we conduct regular security audits carried out by independent security experts to identify and patch any vulnerabilities.
• Role-based access controls — each WAK89 staff member can only access the data necessary for their specific role.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a serious data breach, we are committed to notifying affected users within a reasonable timeframe in accordance with legal requirements.

WAK89 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. The types of cookies we use:

• Required session cookies — these cookies are essential for the platform to function properly. They store your login session information and cannot be disabled.
• Preference cookies — saving your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Analytics cookies — helping us understand how users interact with the platform for improvement purposes. This data is collected in aggregate form and does not identify individuals.
• Security cookies — used to detect and prevent fraud and suspicious activity such as multiple login attempts from different locations.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the WAK89 platform. Required session cookies cannot be disabled without impacting platform usability.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by WAK89:

• Right to access — you have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
• Right to rectification — if any of your personal data is inaccurate or outdated, you have the right to request immediate correction.
• Right to withdraw consent — you may withdraw your consent for us to process your data for specific purposes at any time, although this may affect our ability to provide certain services.
• Right to object — you have the right to object to the processing of your data for specific purposes such as marketing communications.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data, subject to applicable legal record-keeping obligations.

To exercise any of the rights above, please contact our data protection team via email at [email protected] or via the platform's live chat. We will verify your identity before processing any request to safeguard your account security.

WAK89 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Our data retention principles are as follows:

• Active account data — retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
• KYC Documents — retained for 5 years after account closure, or longer if required by the relevant authorities.
• Security logs — retained for 2 years for security incident investigation purposes if required.
• Support communication data — retained for 2 years for reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Anonymised data can no longer be linked to you and may be retained for analytical purposes.

WAK89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We are committed to keeping you informed of any significant changes.

When we make changes to this policy:

• The "Last Updated" date at the top of this page will be updated.
• For significant changes, we will send a notification via email or display a prominent notice on the platform.
• Continued use of the wak89 platform after changes take effect will be considered your acceptance of the updated policy.

We encourage you to review this page periodically to ensure you are always aware of how we protect your information. The version history of this policy is available upon request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our Data Protection Officer (DPO) team is ready to assist you.

Channels to contact us regarding privacy matters:

• Privacy Email: [email protected] — use the subject line "Privacy Enquiry" for priority handling.
• Live Chat: available 24/7 via the WAK89 platform for immediate enquiries.
• Telegram: contact our support agent via the official WAK89 Telegram channel.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints, we aim to resolve the issue within 14 business days.

If you are not satisfied with how we handle your complaint, you have the right to refer it to the Department of Personal Data Protection (JPDP) Malaysia, which is the regulatory authority for personal data protection in Malaysia.